How an Aerospace Leader Increased IT Efficiency and Performance with Atlassian Upgrades Led by 6kites

At a Glance:

A large aerospace company came to 6kites looking for assistance with upgrading their Atlassian applications to a high-availability platform, resulting in improvements to scalability, redundancy, reliability and performance.

One of 6kites’ customers is an Aerospace leader with a wide range of projects including satellite launch services and advanced aerospace design, manufacturing, and testing.

As a long-time user of the Atlassian suite, our customer was finding it difficult to support their growing user base on their existing Server infrastructure. They chose 6kites as a strategic partner to implement necessary changes and improvements.

The project included improvements to user experience, scalability, and performance by upgrading the existing infrastructure to a multi-node datacenter edition across the Atlassian stack.

Our first step was to listen to their pains and suggest a plan of action. Here’s what we heard:

Challenges

Lack of Resources for Upgrades

Our customer was running multiple Atlassian applications and databases on a single physical server and their user count was growing quickly. They were running years behind on application upgrades and performance was degrading quickly. However, they did not have the resources to execute this large upgrade themselves.

Ultimately they needed to get each Atlassian application upgraded from a shared server to its own dedicated platform.

6kites was able to provide the assistance needed both in upgrading the application versions and immediately moving the applications to a redundant, high availability, dedicated infrastructure.

Solutions

Infrastructure Recommendations & Migration

6kites recommended the appropriate platform for the customer’s business size and objectives, including upgrading to a redundant, high-availability infrastructure. We also upgraded the application to a Data Center edition of Jira, Confluence, and Bitbucket to improve scalability, redundancy, reliability and performance.

Improved ITSM (IT Service Management)

With the move to a high-availability platform behind them, the team could focus on improving their ITSM, such as improving how internal stakeholders and users are supported. 6kites worked with the key stakeholders and rebuilt their Jira Service Management service desk to be more efficient, productive and easier to use.

Ongoing Support & User Onboarding

Once the upgrade process was complete, the customer needed ongoing support of their platform. 6kites continues to provide support, application maintenance, upgrades and enhancements, removing the customer’s burden of infrastructure maintenance.

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