Exceptional
Atlassian Support
Keep your systems and teams running at their best.
Ongoing support and performance enhancements for Atlassian systems.
Workflow enhancements, upgrades, security patches, health checks, governance, ongoing training—keeping your Atlassian systems running at their best takes a lot more than know-how. It takes stamina.
Fortunately, you don’t need to do it alone. 6kites’ team of certified Atlassian Professionals can help with everything from the day-to-day running of your systems to complex configurations and upgrades. Our Exceptional Support Plans give you a convenient way to ensure that your systems are healthy, users happy, and Atlassian tools always up to date with the latest Atlassian enhancements.
Exceptional support plans
for Atlassian
Find the right fit for your business.
-
Basic
Application Covered: Jira or Confluence- Application Covered:
- Jira or Confluence
- Dedicated Team of Atlassian Certified Professionals
- Upgrades
- License Management
- Upgrade Frequency
- Quarterly
- System Monitoring
- Governance / Health Check
- Assessments (Annual)
- Roadmap Planning and Review
-
Standard
Application Covered: Jira or Confluence- Application Covered:
- Jira or Confluence
- Dedicated Team of Atlassian Certified Professionals
- Upgrades
- License Management
- Upgrade Frequency
- Quarterly
- System Monitoring
- Governance / Health Check
- Light
- Assessments (Annual)
- 1
- Roadmap Planning and Review
-
Premium
Application Covered: Jira and Confluence- Application Covered:
- Jira and Confluence
- Dedicated Team of Atlassian Certified Professionals
- Upgrades
- License Management
- Upgrade Frequency
- Quarterly
- System Monitoring
- Governance / Health Check
- Light
- Assessments (Annual)
- 2
- Roadmap Planning and Review
-
Enterprise
Application Covered: Jira, Confluence, Bitbucket, Service Desk, Bamboo- Application Covered:
- Jira, Confluence, Bitbucket, Service Desk, Bamboo
- Dedicated Team of Atlassian Certified Professionals
- Upgrades
- License Management
- Upgrade Frequency
- Monthly
- System Monitoring
- Governance / Health Check
- Full
- Assessments (Annual)
- 4
- Roadmap Planning and Review
-
Enterprise Plus
Application Covered: Jira, Confluence, Bitbucket, Service Desk, Bamboo- Application Covered:
- Jira, Confluence, Bitbucket, Service Desk, Bamboo
- Dedicated Team of Atlassian Certified Professionals
- Upgrades
- License Management
- Upgrade Frequency
- Monthly
- System Monitoring
- Governance / Health Check
- Full
- Assessments (Annual)
- 4
- Roadmap Planning and Review
Basic |
Standard |
Premium |
Enterprise |
Enterprise Plus |
|
|---|---|---|---|---|---|
| Applications Covered | Jira or Confluence | Jira or Confluence | Jira and Confluence | Jira, Confluence, Bitbucket, Service Desk, Bamboo | Jira, Confluence, Bitbucket, Service Desk, Bamboo |
| Dedicated Team of Atlassian Certified Professionals | |||||
| Upgrades | |||||
| License Management | |||||
| Upgrade Frequency | Quarterly | Quarterly | Quarterly | Monthly | Monthly |
| System Monitoring | |||||
| Governance / Health Check | Light | Light | Full | Full | |
| Assessments (Annual) | 1 | 2 | 4 | 4 | |
| Roadmap Planning and Review |
