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6kites Facebook Crawler Engagement Insights 1 Comment Read more »

6kites Facebook Crawler Engagement Insights

Posted on February 10, 2012 by Alex
Posted in Thoughts Tagged , , , , , ,

The 6kites Facebook Crawler is an analytics application we developed to help our clients get in-depth insights into engagement levels and key influencers on their Facebook Pages. We thought it would be interesting to share some findings with our blog readers. Facebook Activity Statistics For…

Net Promotor Score as a Online Community Strategy 2 Comments Read more »

Net Promotor Score as a Online Community Strategy

Posted on October 11, 2010 by Herb
Posted in Thoughts Tagged , , ,

Recently I was asked to think about how a company’s community strategy could impact net promotor score (NPS).  To be honest, I hadn’t thought much about NPS before and I’ve needed to get up to speed on it.  If you’re new to NPS, here’s a…