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Not All Community Management is the Same Leave a comment Read more »

Not All Community Management is the Same

Posted on September 27, 2011 by Alex
Posted in Thoughts Tagged ,

Strategic Community Management: Taking Things To The Next Level Do you remember when there weren’t people called community managers?  Well, except for the kind of community manager that ends up running for President… and winning.   I always got a kick out of how Obama was…

Net Promotor Score as a Online Community Strategy 2 Comments Read more »

Net Promotor Score as a Online Community Strategy

Posted on October 11, 2010 by Herb
Posted in Thoughts Tagged , , ,

Recently I was asked to think about how a company’s community strategy could impact net promotor score (NPS).  To be honest, I hadn’t thought much about NPS before and I’ve needed to get up to speed on it.  If you’re new to NPS, here’s a…