Social Media Forum at the Denver Executive Contact Center with Herb Morreale
Herb Morreale is excited to be speaking at the Denver Executive Contact Center Forum on November 16th. The Forum topic will be on Social Media.
Herb will be speaking about how to drive higher ROI through social media solutions. He will also reflect on his impact at Teletech and the fundamental business changes that resulted from new ways of thinking about social interactions in the workplace.
Herb spent two years at Teletech working on launching their social business initiative. The initiative focused on better call center metrics and employee retention. He is an expert in social business as it relates to call center performance and the unique challenges regarding talent acquisition in call centers.
The Denver Executive Contact Center Forum is a group for executives who lead call centers in the Denver area. It focuses on exploring relevant topics to the industry and the environment surrounding call centers with professional peers.